Adia Salas
Walnut Creek, CA 94597
Phone 925-389-3211
adia.salas@gmail.com

Commitment | Excellence | Results

 

OBJECTIVE: Use my solid background in telecommunications, technology and public safety to contribute to the success of my employer at the highest standard of excellence, competence, professionalism and ethical conduct

 

Areas of Key Strengths:

 

ü       Circuit Provisioning	ü       Deployment Management	ü       Mobile Backhaul
ü       Circuit Design	ü       Quality Management	ü       Carrier Ethernet
ü       Telcordia Granite Certification	ü       Wholesale & Retail Carrier Services	ü       SONET

 

 

August 2010– Present

Healy - San Ramon, CA (Remote)

Circuit Provisioner

Responsible for mobile backhaul circuit provisioning for this engineering firm.  Responsible for complete end-to-end provisioning ASR’s including; new installs, disconnect circuits for this.  Thorough knowledge of telecommunications ordering, provisioning and billing practices with a strong attention to detail and analytical skills. PVL, Trunking Transport/ SONET , AAV/EVC, CLEC to CLEC conversions, DS1s DS3s, E911, OC Level circuits, Hot Cuts, cell site, land line, mobile, Ethernet, Data/IP converged/integrated solutions MPLS, VOIP,

Correspond with Switch techs to confirm test and turn up. Monitor work queue daily, order issuance within SLA

Strong knowledge of LEC web-based and manual processes and the applications used for ordering system standards. Ability to manage several projects simultaneously, research, analyzed communicated detailed status reports to Management.  Managed jeopardy and escalations issues, Conduit, ETL, Site Survey, FOC status. Worked outside normal business hours to ensure customer satisfaction and KPIs. VFO, Granite/Web-Xng, Frontier/Legacy, AT&T,ATTLD, CTS/Remedy, Cricket, Integra, Verizon Business CenturyTel/Embarq, Level 3, Hawaiian Tel, Century link, TWTC, XO
 

 

July 2008 – July 2010
Healy- San Ramon, CA
Circuit Design Engineer
AT&T
 

Responsible for backhaul and core network designs for network augments and optimization. 

Complete CFA, IMT and E911 circuit design using Granite Inventory, Granite Works, and Webxng

Generated customized trackers and cutsheets

Knowledge of Capacity Management Principles- Forecasting, capacity design constraints

Initiating work orders, completing path, finalizing path designs, verifying design, activating/migrating network designs

Worked with Construction and Carrier Project Management and Engineering groups to verify site designs and correct issues as needed

Monitored data integrity of designs for discrepancies and fixed as needed

 

April 2001-July 2008
NCLN20, INC.-Sacramento, CA
Project Manager
 

Managed contracts to protect government properties for Department of Homeland Security (DHS)/Federal Protective Services (FPS)/Immigration Custom Enforcement (ICE) including 300+ armed/unarmed guards and emergency dispatchers
Ensure that all employees are adhering to Policies & Procedures, Rules & Regulations, and Post Orders. Provided armed and physical security within the Sacramento Region to all Federal buildings, Implemented and managed our Quality Control Plan, which was designed to place measurable quality standards imposed by various Government agencies
Completed technical and price proposals for procurements issued by Government agencies
 

October 2000-April 2001

Bell South- Las Vegas, NV

Customer Service Representative

 

Provided phone and technical support

Attracted potential customers by answering product and service questions; suggesting information about other products and services

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

 

 

July 1998-October 2000

Pacific Bell- San Francisco, CA

PBX Operator

 

Answered multiple incoming telephone lines
Ensured release of information is consistent with all privacy policies

Routing calls to appropriate destination
Monitors all alarms located in PBX and notifies appropriate personnel as required
Responded quickly and accurately to disaster and emergency situations as required

 

 

Certificate, Internal TL9000 Auditor – QUALITY UNIVERSITY – 2010

Telcordia Granite Certification, 2008, 2012

Las Positas College, Business administration coursework – 1997-1999

Experienced with a range of MS Office applications: Work, Access, Excel, Power point and Outlook

Experience with a range of carrier systems including Xing, Homer (T-Mobile), CTS (AT&T), VFO (AT&T)